Terms & Conditions

Product Pricing and Availability

The Products displayed on this Site are subject to availability. The Company reserves the right, without prior notice, to discontinue or change pricing or specifications on products and services offered on this Site without incurring any liability whatsoever.

Electronic Communication

When you use or visit this Site, or send electronic communication to the Site including, without limitation, e-mails or place orders for products, you agree:

  1. to receiving electronic communications from the Company;
  2. that all notices, disclosures and other communications sent by the Company, including this agreement, satisfies any legal requirements, including but not limited, to the requirement that such communications should be ‘in writing’;
  3. that the Company may use your information to contact you about promotions and special offers if you have indicated during registration that you would like to receive such information. You are entitled, at any stage, to opt out of this service. We shall not sell or rent information about you including, without limitation, your name, identity number, address, email address and contact telephone number (“personal information”) to any third parties; and
  4. agree that the Company may disclose your personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as otherwise required by law, e.g. for accounting purposes.


Subject to availability and meeting the projected quantities quoted upon.

Special promotions may be subject to certain additional conditions, including but not limited to stock availability and limited offer stipulations.

In the event of a product being on special, this price will be displayed. All prices are quoted in South Africa Rand (ZAR) and exclude VAT at the rate of 15%, unless otherwise stipulated. Prices are only valid in the Pac-All store. Delivery costs are calculated taking into account the area of delivery as well as the weight and product dimensions of each product being delivered, and are quoted separately.

Whilst all precautions are taken by the Company to provide the correct pricing, in the event that an error does occur, the Company will make every effort to contact you to cancel the purchase and provide a full refund for the original amount paid. As such the Company will not be obliged to provide you with the affected product at such incorrect price.


Payment is required prior to delivery of the products. Should you pay via EFT the standard lead-time will only commence once your payment has cleared in the Company’s bank account and is reflected as a payment on the Company’s bank statement.

By submitting an order to buy products you:

  1. represent and warrant that you are over the age of 18 (eighteen);
  2. represent and warrant that there are sufficient funds available to pay for the order; and
  3. consent to us providing your personal information to our third-party payment provider, which is necessary to enable us to perform our obligations in terms of this Agreement.

In order to protect our interests as well as yours, the Company may scrutinize transactions to prevent attempted fraud. A transaction may be refused if the Company is not satisfied that it is legitimate.

No other method of payment, including by gift vouchers, will be accepted by the Company in respect of the purchase of Products.

Stock Availability

The Company cannot always guarantee availability of stock. If we are unable to supply each product ordered or in the quantities ordered, you nevertheless agree to accept delivery and make payment for the items correctly delivered. Stocks of all goods on offer are limited. The Company shall use its reasonable efforts to discontinue the offer as soon as stock is no longer available.

Under no circumstances will the Company be liable to you for failing to supply products ordered by you if the shortage of stock or capacity is due to circumstances beyond the Company’s control. In such circumstances the Company will take reasonable steps to inform you of the shortage of stock or capacity as soon as it is practicable to do so.

Confirmation of Orders

Orders placed with Pac-All constitute your offer to purchase products subject to this agreement. Your offer is deemed to have been accepted by the Company when payment reflects on the Company’s bank statement in the case of payment via EFT. Failure by the Company to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

Risk and Ownership

Risk in the products shall pass to you upon delivery. Ownership in the products shall remain with the Company until payment has been received in full and such products shall be returned and/or surrendered to the Company following receipt of a default notice.

Agreement of Sale

An agreement of sale between the Company and you only comes into effect if and when the Company’s bank statement reflects your payment and the order has been invoiced. The Company reserves the right to:

  1. refuse an order without giving any reasons; and
  2. cancel orders in whole or in part in its sole and absolute discretion.


If you would like to cancel an order this may be done by emailing the Company on info@pac-all.co.za or by contacting our Call Centre on 021 035 1635. For custom and branded orders, you will be able to cancel an order up until the point the artwork is approved. No penalty charges will be levied against cancelled orders prior to the abovementioned cut-off time. The Company will, however, be entitled to recover from you the direct cost of recovering the products.

The Company shall be entitled to retain any payment already received from you in respect of delivery fees and other costs incurred. You may return a product, at your cost, to the Pac-All premises in Brackenfell provided you have the original invoice/proof of purchase.

If you cancel your payment for any reason you will nevertheless be bound to pay to the Company the full purchase price as well as any additional costs incurred by the Company.

Without prejudice to any other rights or remedies in law, the Company shall be entitled to cancel forthwith any sale and/or your registration if you should breach any of your obligations.


If products are altered contrary to the instructions, or after having been subjected to misuse or abuse, the Company and/or manufacturer of the products will not be obliged to honour any warranties applicable. Warranties do not apply to ordinary wear and tear.


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